Field Service Technician - Onsite Repairs & Installations

IPG; DuPont (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

IPG is seeking a Field Service Technician to perform maintenance, repair, and on-site support for IPG products at customer locations. You will lead customer problem resolution, install/repair equipment, and maintain preventive maintenance programs across assigned sites.

The role requires 3–5 years of related experience, strong electronics knowledge, and the ability to travel up to 50% or more. Independent work, excellent communication, and physical ability to lift up to 60 lbs are essential.

Qualifications

• High School degree or equivalent.
• Associate degree in technology field (mechanical/electrical) preferred.
• 3-5 years of related experience.
• Broad knowledge of electronics and electromechanical principals.
• Skilled in the use of PC applications, including Microsoft Office Suite.
• Knowledgeable in the use of basic tools, including multimeters.
• Ability to present technical concepts to non-technical individuals.
• Ability to understand technical diagrams and manuals.
• Strong written and oral communication skills.
• Ability to work independently with little supervision.
• Good customer service and organizational skills.
• Travel may exceed 50% of a work week; overnight travel required.
• Valid state driver’s license with a good driving record.
• Flexibility to work extended hours; weekends/holidays as needed.
• Physical ability to lift up to 60 lbs and other carrying requirements.

Responsibilities

• Perform on-site installations, repairs, maintenance, service tasks and demonstrations.
• Establish a regular Preventive Maintenance program for end user accounts.
• Assist in testing and evaluating new products and packaging equipment.
• Record and report faults and unusual occurrences; submit required reports.
• Follow procedures for RMAs and coordinate with service management.
• Software upgrades to WAT units when required.
• Support Senior Technician on site with other service needs.
• Willingness to travel and perform duties as assigned.

Skills

Electronics principles

Electromechanical systems

Microsoft Office

Technical communication

Independent work

Education

High School diploma or equivalent

Associate degree in technology (mechanical/electrical) preferred

Tools

Multimeters

Basic hand tools

Job description

IPG is seeking a Field Service Technician to perform maintenance, repair, and on-site support for IPG products at customer locations. You will lead customer problem resolution, install/repair equipment, and maintain preventive maintenance programs across assigned sites.

The role requires 3–5 years of related experience, strong electronics knowledge, and the ability to travel up to 50% or more. Independent work, excellent communication, and physical ability to lift up to 60 lbs are essential.