Field Service Technician - Industrial

IPG; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Extensive benefits

Career development opportunities

Ongoing training

Job summary

IPG in Cleveland, Ohio is looking for a Field Service Technician responsible for maintenance and repairs of IPG products. This role requires a strong technical background with a focus on customer satisfaction and problem-solving. The ideal candidate will have 3-5 years of related experience in field service and the capability to travel extensively.

We offer competitive pay, extensive benefits, and career development opportunities. If you are passionate about technology and customer service, join us to make an impact!

Qualifications

• 3-5 years of related experience in field service.
• Ability to work independently with little supervision.
• Valid state driver’s license with a good driving record.

Responsibilities

• Perform on-site installations, repairs, and service tasks.
• Establish a Preventive Maintenance program for users.
• Assist in testing and evaluating new products and equipment.

Skills

Knowledge of IPG products

Electronics and electromechanical principles

Customer service skills

MS Office Suite proficiency

Ability to communicate technical concepts

Education

High School degree or equivalent

Associate degree in a technology field

Tools

Multimeters

Basic hand tools

Job description

Position Description

The Field Service Technician is responsible for maintenance and repairs on IPG products within the assigned location and to assure continuity of customer operations. The employee will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Agreements.

Key Details

• Title: Field Service Technician
• Department: Field Services
• Immediate Supervisor: Field Service Manager
• Status: Non-Exempt Hourly

Principal Accountabilities

• This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
• Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff.
• Establish a regular Preventive Maintenance program for existing end user accounts.
• Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
• Follow established communication procedures – issue RMA’s, prepare and submit work orders, expense reports, trip reports, etc.
• Software upgrades to WAT units when required.
• Support Senior Technician onsite with other service needs as required.
• Performs other duties as assigned.

Essential Skills And Experience

• High School degree or equivalent
• Associate degree in technology field, e.g., mechanical, electrical, electronics preferred
• 3-5 years of related experience
• Broad knowledge of electronics and electromechanical principals.
• Skilled in the use of PC applications, including Microsoft Office Suite.
• Must be knowledgeable in the use of basic tools, including multimeters.
• Ability to present technical concepts to non-technical individuals.
• Ability to understand technical diagrams and manuals.
• Strong written and oral communication skills.
• Must be able to work independently with little supervision.
• Good customer service and organizational skills are necessary.
• Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results.
• Proper record keeping of all service performed on IPG equipment, which could be used to review service performance with customer.
• Travel requirements include overnight travel, both by car and by air, that may frequently exceed 50% of a work week.
• Employee must hold a valid state driver’s license and have a good driving record.
• Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis.
• Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs.
• Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time.
• May be required to push and pull a cart with equipment weighing up to 60lbs.

Benefits

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.