Field Service Technician — On‑Site Repairs & Training

Itape; Michigan; On-site; USD 30,000 - 47,000; Full time

Job summary

IPG is hiring a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. The role emphasizes hands-on mechanical and electrical work, independent field service, and clear communication with customers to ensure uptime and performance.

Qualified candidates will have a high school diploma or equivalent, technical training preferred, and the ability to travel frequently.

Qualifications

• High School diploma or equivalent required; technical field preferred.
• Experience diagnosing faults at customer sites is essential.
• Mechanical and electrical aptitude with safe repair skills.
• Packaging automation systems experience is a plus.

Responsibilities

• Perform on-site installation, repair, and preventive maintenance.
• Diagnose mechanical, electrical, and automation issues.
• Prepare and communicate service actions; maintain service records.
• Travel and work with customers independently; provide training as needed.

Skills

Electrical systems

Mechanical aptitude

Customer communication

Documentation

Tools & diagnostics

Education

High School diploma or equivalent

Technical associate degree preferred

Tools

Multimeters

Diagnostic equipment

Office software

Job description

IPG is hiring a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. The role emphasizes hands-on mechanical and electrical work, independent field service, and clear communication with customers to ensure uptime and performance.

Qualified candidates will have a high school diploma or equivalent, technical training preferred, and the ability to travel frequently.