Field Service Technician — On-Site Tech, Automated Gate Systems

Remprex, LLC; Lisle (IL); On-site; USD 46,000 - 71,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401(k)

Paid Holidays

Leaves of Absence

Employee Assistance Program

Life & AD&D Insurance

Short/Long-Term Disability

Voluntary Insurance

Tuition Reimbursement

Employee Referral Program

Learning & Growth

Hybrid Work Schedules

Inclusive Culture

Job summary

REMPREX LLC is seeking a Field Service Technician to service automated gate systems across the Chicagoland area, primarily in southern Chicagoland and Joliet, IL. The role involves on-site installations, diagnostics, and preventative maintenance to keep REMPREX technology functioning properly.

Responsibilities include troubleshooting, documenting work, coordinating dispatches, and providing excellent customer service to clients.

Qualifications

• Minimum of two (2) years’ experience in a field service environment.
• Proficiency in Microsoft Applications.
• Basic knowledge of AC, DC, and low voltage power.
• Basic knowledge of networking including ping, DHCP, and IP addresses.
• Capable of safely handling hand and power tools.

Responsibilities

• Apply knowledge of electronics, electrical circuits, mechanics, and programming through maintenance, installation, and auditing of the AGS
• Work with clients, by phone and in person, to identify operational and technical issues, and communicate potential downtime prior to beginning repair
• Install, repair, and document equipment and other products; replace defective units and components
• Properly apply and fill out Red Tags to defective parts and place on the Return Merchandise Authorization (RMA) shelf
• Prepare all necessary information, tools, and parts to complete daily responsibilities
• Accurately plan out all dispatches for the day
• Prepare necessary parts to accommodate required repairs as well as unforeseen occurrences
• Perform an audit of the service vehicle, including safety equipment, tools, tires, damage, and cleanliness
• Prepare, review, and complete work orders, Global Monitoring System (GMS) tickets, and Red Tags
• Prepare the work area with all required safety postings and clean up the work area upon completion of required work
• Safely operate a service vehicle for transportation purposes to and from the work area
• Provide top-of-the-line customer service to REMPREX clients
• Arrive on-time and in appropriate clothing
• Demonstrate a positive attitude
• Engage the client in meaningful conversation to explain repair information and estimated completion time
• Perform in-house hardware troubleshooting and repair
• Provide assistance to TSG Level I Support Technicians between dispatches
• Maintain a clean work environment in the lab, vehicle, and warehouse

Skills

Microsoft Applications

AC/DC Knowledge

Networking Basics

Hand & Power Tools

Customer Communication

Team Player

Driver's License

Job description

REMPREX LLC is seeking a Field Service Technician to service automated gate systems across the Chicagoland area, primarily in southern Chicagoland and Joliet, IL. The role involves on-site installations, diagnostics, and preventative maintenance to keep REMPREX technology functioning properly.

Responsibilities include troubleshooting, documenting work, coordinating dispatches, and providing excellent customer service to clients.