IT Support Technician II — On-Call & Client‑Focused

Remprex, LLC; Lisle (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

REMPREX, LLC in Lisle, IL is seeking a Level II Support Technician to configure, maintain, and troubleshoot Automated Gate System (AGS) at intermodal terminals. You will create Trouble Tickets, resolve issues, and perform preventative maintenance to ensure continuous operation.

The role emphasizes customer service and strong communication with clients and REMPREX staff. The position requires on-call rotation, a hybrid schedule, and training on both day and night operations.

Qualifications

• Associate’s degree required.
• 3 years' experience in a customer service environment.
• 2+ years in a help desk environment and/or current (CompTIA) A+ and Net+ certification.
• Solid understanding of TCP/IP, DHCP, DNS, and VoIP.
• Experience with Microsoft Windows Server platforms listed in the job posting.
• Familiarity with Active Directory and IIS and basic SQL Server concepts.

Responsibilities

• Maintain a defined list of client sites in an operational state and report on statuses.
• Train Level I Support Technicians and Customer Service Representatives.
• Triage incoming support notifications and initiate resolutions based on urgency.
• Provide issue recognition through e-mail and phone alerts.
• Create Trouble Tickets in the Global Monitoring System (GMS).
• Determine the operational impact and severity of reported issues.
• Resolve or elevate reported issues as needed.
• Provide excellent customer service to REMPREX clients and internal REMPREX employees.

Skills

Customer service

Strong communication

Team player

Problem solving

On-call readiness

Education

Associate’s Degree

CompTIA A+ and Net+ certification

Job description

REMPREX, LLC in Lisle, IL is seeking a Level II Support Technician to configure, maintain, and troubleshoot Automated Gate System (AGS) at intermodal terminals. You will create Trouble Tickets, resolve issues, and perform preventative maintenance to ensure continuous operation.

The role emphasizes customer service and strong communication with clients and REMPREX staff. The position requires on-call rotation, a hybrid schedule, and training on both day and night operations.