Senior IT Support Technician II — Hybrid & On-Call

REMPREX, INC; Lisle (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

REMPREX, INC. in Lisle, IL is seeking a Level II Support Technician to configure, maintain, and troubleshoot the Automated Gate System at intermodal terminals.

You will create and manage Trouble Tickets, escalate issues as needed, and perform preventative maintenance to keep the AGS running smoothly while delivering excellent client service. The role demands 3+ years in customer service and 2+ years in a help desk, with CompTIA A+ and Net+ or equivalent certifications.

Qualifications

• Associate’s Degree required.
• 3+ years in a customer service environment.
• 2+ years in a help desk environment with CompTIA A+ and Net+ (or equivalent).
• Solid TCP/IP, DHCP, DNS, and VoIP knowledge.
• Working knowledge of Windows Server platforms and Microsoft services.
• Experience with Active Directory, IIS, SQL Server, DNS, and security components.
• Proficient in Microsoft Office and strong written/verbal communication.
• Must pass certifications and maintain MVR driving requirements.

Responsibilities

• Maintain client sites in an operational state and report statuses.
• Train Level I and Customer Service Representatives.
• Triage notifications and initiate resolutions by urgency.
• Create and manage GMS Trouble Tickets and shift updates.
• Determine impact/severity and resolve or escalate issues.
• Provide excellent customer service to REMPREX clients and staff.
• Document issues and resolutions, review open tickets for prompt action.
• Support on-call rotations and perform preventative maintenance.

Skills

Customer service

Communication

Team player

Pressure handling

Education

Associates Degree

Tools

Active Directory

IIS

SQL Server

DNS

Microsoft Office

Windows Server 2003/2008/2012

Job description

REMPREX, INC. in Lisle, IL is seeking a Level II Support Technician to configure, maintain, and troubleshoot the Automated Gate System at intermodal terminals.

You will create and manage Trouble Tickets, escalate issues as needed, and perform preventative maintenance to keep the AGS running smoothly while delivering excellent client service. The role demands 3+ years in customer service and 2+ years in a help desk, with CompTIA A+ and Net+ or equivalent certifications.