Hybrid Field Service Technician: Install & Troubleshoot

Quadient; Charlottesville (VA); Ibrido; USD 33.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Work: Hybrid

Online learning platform access

Inclusive Community

Total Rewards

Employee wellbeing program

Descrizione del lavoro

Quadient in Charlottesville, VA is seeking a Field Service Technician to install, service, and upgrade equipment at customer sites. This full-time position requires hands-on electrical and mechanical work and strong problem-solving abilities to diagnose hardware and embedded software components.

You will train customers, collaborate with sales and technology teams, manage parts stock, and maintain tools while following OSHA guidelines.

Competenze

• 4+ years of experience in Customer Service or equivalent experience, preferred.
• 4+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.
• Ability in reading technical diagrams, manuals, and schematics.
• Troubleshooting and repairing both hardware and electronic components, preferred.
• Valid driver's license, with a clean driving record.

Mansioni

• Install, service or upgrade equipment onsite at customer locations
• Configure hardware and embedded software components after installation, including advanced configuration and servicing of hardware and software business applications
• Perform routine maintenance on technology equipment, and test equipment to troubleshoot issues
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Provide training and guidance to customers on the proper operation and maintenance of products, teaching them how to use the equipment correctly
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
• Keep clients apprised of progress during maintenance or a down-system situation
• Escalate issues in a timely manner
• Ensure continuous improvement by sharing knowledge
• Maintain all tools and equipment used during service calls
• Manage the stock of replacement parts and equipment
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines

Conoscenze

Customer service

Electrical installation

Mechanical installation

Reading diagrams

Troubleshooting

Driver's license

Descrizione del lavoro

Quadient in Charlottesville, VA is seeking a Field Service Technician to install, service, and upgrade equipment at customer sites. This full-time position requires hands-on electrical and mechanical work and strong problem-solving abilities to diagnose hardware and embedded software components.

You will train customers, collaborate with sales and technology teams, manage parts stock, and maintain tools while following OSHA guidelines.