Field Service Technician 2

Quadient; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible work options

Learning platform access

Inclusive community

Total Rewards program

Wellbeing support

Job summary

Quadient is seeking a Field Technician II to install, service, and upgrade equipment at customer sites. You will diagnose technical issues, troubleshoot problems, and ensure proper operation of hardware and embedded software.

The role includes customer training, assembling parts, and maintaining equipment while traveling to client locations as needed. Ideal candidates have 1+ years in customer service or equivalent, and 1+ years in electrical/mechanical installation and repair.

Qualifications

• High School Diploma or GED required or equivalent work experience.
• 1+ years of customer service or equivalent experience preferred.
• 1+ years of electrical/mechanical installation, troubleshooting, and repair experience preferred.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Diagnose general technical issues, troubleshoot problems, and identify solutions.
• Provide training and guidance to customers on operation and maintenance of products.
• Configure hardware and embedded software components after installation.
• Perform routine maintenance on technology equipment.
• Test equipment to troubleshoot issues and communicate progress to clients.

Skills

Customer service

Troubleshooting

Reading schematics

Communication

Driving

Team collaboration

Field travel up to 100%

Education

High School Diploma or GED

Job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Reporting directly to the Field Service Manager this role is responsible for:

• Install, service or upgrade equipment onsite at customer locations
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Provide training and guidance to customers on the proper operation and maintenance of products
• Configuring hardware and embedded software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Keep clients apprised of progress during maintenance or a down system situation
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment
• Willingness to travel to customer sites frequently, up to 100%.
• Valid driver's license, with a clean driving record
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
• Advance configuring and servicing hardware and software business applications

Products Assignment

• Small/Medium/Large Mailing Systems
• Small/Medium/Large Document Systems
• Parcel Lockers
• Addressing Systems Small/Medium/Large
• Shipping/Accounting/Tracking Software

High School Diploma/GED or equivalent work experience1+ years of experience in Customer Service or equivalent experience, preferred1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferredAbility in reading technical diagrams, manuals, and schematicsTroubleshooting and repairing both hardware and electronic components, preferredProficiency in reading technical diagrams, manuals, and schematics, preferred+ years of experience in Customer Service or equivalent experience, preferred3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferredAbility in reading technical diagrams, manuals, and schematicsAbility to diagnose and repair base level equipment •Able to communicate effectively with customers, sales, and technology teamsExperience with Mail-related equipment, or parcel lockers a plusStrong attention to detail and follow-up skills with the ability to identify and resolve problemsAbility to problem solve and operate independentlyGeneral organizational skills with the ability to multi-task and adapt as priorities changeAbility to diagnose and repair mid level equipmentDiagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controlsStrong organizational skills with the ability to multi-task and adapt as priorities changeCan lift or move 50lbs with or without accommodation. Within OSHA guidelinesAbility to mentor/train jr. techniciansKnowledge gaps can be filled. Even if youdon’t satisfyevery single requirement or meet every qualification listed, we still want to hear from you.Turn your passion into performance.Apply now.#LI-NB1Additional InformationThis posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.Rewards & BenefitsFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.Smart Work at QuadientAt Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.Be yourself at QuadientOur values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [e-mail] is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.People. Connected.