Field Service Technician II - Onsite, Remote Hybrid

Quadient; Charlottesville (VA); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Online learning platform

Total Rewards

Employee assistance program

Résumé du poste

Quadient is seeking a skilled field service professional to install, service, and upgrade equipment at customer sites, configuring hardware and embedded software for optimal performance. You will diagnose issues, perform maintenance, and guide customers on proper operation and maintenance of products.

This role requires reading technical diagrams, strong troubleshooting skills, and a valid driver’s license.

Qualifications

• 4+ years of customer service or equivalent experience preferred.
• 4+ years of electrical/mechanical installation, troubleshooting and repair experience preferred.
• Ability to read technical diagrams, manuals, and schematics.
• Troubleshooting and repairing both hardware and electronic components preferred.
• Valid driver's license with clean driving record.

Responsabilités

• Install, service or upgrade equipment onsite at customer locations.
• Configure hardware and embedded software after installation, including advanced configuration.
• Perform routine maintenance on technology equipment and test it to troubleshoot issues.
• Diagnose general technical issues and identify solutions for effective operation.
• Provide training and guidance to customers on product operation and maintenance.

Connaissances

Customer service

Electrical installation

Reading diagrams

Hardware troubleshooting

Driver's license

Description du poste

Quadient is seeking a skilled field service professional to install, service, and upgrade equipment at customer sites, configuring hardware and embedded software for optimal performance. You will diagnose issues, perform maintenance, and guide customers on proper operation and maintenance of products.

This role requires reading technical diagrams, strong troubleshooting skills, and a valid driver’s license.