Field Service Technician - On-Site Diagnostics

F. Hoffmann-La Roche AG; Charlotte (NC); On-site; USD 49,000 - 90,000; Full time

Job summary

F. Hoffmann-La Roche AG in Charlotte, NC is seeking a Field Support Technician to perform on-site preventive maintenance, installation and technical updates on Roche products at customer sites.

The role requires a high school diploma and 2 years of technical training or equivalent experience, plus knowledge of electronics and IT and strong communication skills. This field-based role involves up to 50% travel, some overnight stays, and a discretionary annual bonus; benefits are described on the

Qualifications

• High school diploma and 2 years of technical training or equivalent military training or experience.
• Certification or training per RD Services Leadership policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Effective written and verbal communication; ability to travel up to 50%.

Responsibilities

• Perform on-site preventive maintenance, installation and technical updates (TSBs).
• Diagnose mechanical, hardware, software and system issues and document activity.
• Maintain and improve quality systems and records per procedures.
• Travel to client sites, including overnight stays as required.

Skills

Troubleshooting

Electronics

Customer service

Travel willing

Education

High school diploma

Technical training

Tools

Electronics knowledge

IT fundamentals

Job description

F. Hoffmann-La Roche AG in Charlotte, NC is seeking a Field Support Technician to perform on-site preventive maintenance, installation and technical updates on Roche products at customer sites.

The role requires a high school diploma and 2 years of technical training or equivalent experience, plus knowledge of electronics and IT and strong communication skills. This field-based role involves up to 50% travel, some overnight stays, and a discretionary annual bonus; benefits are described on the