Field Service Technician: Office Systems & IT

Konica Minolta Business Solutions; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hands-on training

Career growth in IT networks

Competitive car allowance & paid miles

Laptop and phone provided

Inclusive workplace

Comprehensive benefits: holidays, paid

tuition reimbursement

Job summary

Konica Minolta is seeking an Office Systems Associate 1 to support maintenance, installation, and diagnostics on our printing equipment. The role involves travel to client sites and direct interaction with customers to ensure reliable service.

Paid training is provided, and you will gain experience with IT networks, security, and cloud data functionality while growing your career with an industry leader.

Qualifications

• 0-2 years experience of servicing/repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.
• A+ or N+ Certification preferred and exposure to IT Networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity.
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity.
• Log service visits and document updates to the Konica Minolta Systems for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Skills

Mechanical aptitude

Customer service mindset

Education

High School Diploma/GED or equivalent

Tools

Tools & gauges

Job description

Konica Minolta is seeking an Office Systems Associate 1 to support maintenance, installation, and diagnostics on our printing equipment. The role involves travel to client sites and direct interaction with customers to ensure reliable service.

Paid training is provided, and you will gain experience with IT networks, security, and cloud data functionality while growing your career with an industry leader.