Field Service Technician - Fisher's Technology

Fisher's Technology; Boise (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance and Dental

Vision Insurance

FSA

401K Match

Paid Time Off

Tuition Reimbursement

Life Insurance

Disability Insurance

Job summary

Fisher's Technology is seeking a Field Service Technician to maintain and repair office equipment at customer sites or in-house. You will support the sales team, manage vehicle and tool inventories, and ensure timely data-entry in our systems.

The role emphasizes professional customer service, clear communication, and teamwork to meet service standards and drive customer satisfaction. Physical ability to lift and handle equipment is required.

Qualifications

• 1+ years' experience in customer service or related role.
• Clean Driving Record.
• Ability to provide professional customer service to internal and external customers.
• Strong verbal and written communication skills.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Ability to collaborate effectively with a team.
• Proven technical and analytical problem-solving skills.
• Ability to lift 25 lbs. frequently, 50 lbs. occasionally and 50+ lbs. with assistance.

Responsibilities

• Provide maintenance and repairs for office equipment (copiers, printers, etc.), on-site at customer locations or at the company office.
• Offer exceptional product and service support for customers as indicated by First Call Efficiency percentage.
• Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program.
• Using parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager.
• Maintain all assigned equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor.
• Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems.
• Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards.
• Encourage customer feedback and survey participation upon service completion.
• Assist on special installs, setups, or other projects as assigned by Service Management.
• Report all situations regarding technical and/or customer related problems directly to Service Management.
• Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals.

Skills

Customer service

Driving

Communication skills

Prioritization

Team collaboration

Technical problem-solving

Physical strength

Tools

e-Automate

Remote Tech systems

Job description

About The Company

At Fisher's Technology, our mission is straightforward: to cultivate exceptional satisfaction among both our customers and our team members. This commitment has guided our organization since 1936 and has contributed to our recognition as one of the Best Places to Work for 18 consecutive years. We provide comprehensive business technology solutions, including managed IT services, cybersecurity, managed print services, workflow automation, business telephony, and physical security systems.

Fisher's Technology is proud to be part of Loffler Companies, together forming one of the nation's largest independent business technology providers, with operations spanning across the mountain west to Midwest. This partnership unites our trusted local relationships and people-centered cultures with expanded resources and additional expertise, enabling us to better serve both our employees and our clients. Learn more about Fisher's Technology and Loffler Companies Inc. by visiting our sites.

For those seeking more than employment, an organization that fosters professional growth, encourages meaningful contribution, and values a collaborative, engaged workplace culture, we invite you to connect with us.

Position Summary

Our team is seeking a qualified individual to fill our Field Service Technician position. This team member will be responsible for maintaining and repairing equipment in the field and providing excellent customer service. Other responsibilities include providing effective sales support and maintaining timely and accurate communication between the customer, Customer Contact Center and the Service Department.

Roles & Responsibilities

• Provide maintenance and repairs for office equipment (copiers, printers, etc.), either on-site at customer locations or at the company office location.
• Offer exceptional product and service support for customers as indicated by First Call Efficiency percentage.
• Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program.
• Using parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager.
• Maintain all assigned equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor.
• Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems.
• Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards.
• Encourage customer feedback and survey participation upon service completion.
• Assist on special installs, setups, or other projects as assigned by Service Management.
• Report all situations regarding technical and/or customer related problems directly to Service Management.
• Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals.

Qualifications

• 1+ years' experience in customer service, preferred but not required.
• Clean Driving Record.
• Ability to efficiently provide professional customer service to internal and external customers.
• Strong verbal and written communication skills.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Ability to collaborate effectively and professionally with a team.
• Proven technical and analytical problem-solving skills.
• Ability to lift 25 lbs. frequently, 50 lbs. occasionally and 50+ lbs. (with assistance).

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Paid Sick Time, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive attitude: Be part of the solution. Put extra effort in all you do. Everything you do matters. Be a team player.
• Integrity: Deliver on commitments. Do what is right. Live the mission. Be honest.
• Innovation: Welcome new ideas. Work smarter. Be a visionary.
• Customer first focus: Delight our clients. Bring value every day. Exceed expectations. Always do a good job.
• Professionalism: Commit to excellence. Learn and improve. Looks and words matter. Best in industry; field expert.
• Drive for results: Performance-orientated. Hard-working. Refuse to lose. Be accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.