Field Service Technician: Maintenance & Repair Pro

Smarte Carte in

Auburn Hills (MI)

On-site

USD 58,000 - 60,000

Full time

14 days+
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Benefits offered by this job

Group Health & Dental Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability
Matching 401k
Paid Time Off
Paid Holidays
Wellness Reimbursement Program

Job summary

Smarte Carte Inc. is seeking a Field Maintenance and Repair Technician to service Great Lakes Crossing and nearby sites in Michigan. This full-time role requires local travel to malls, fitness clubs, and other Smarte Carte locations, with duties spanning maintenance, collections, and equipment upkeep.

The ideal candidate will have 3+ years in field-based product support and customer service, plus a basic understanding of electro/mechanical assembly and repair. Valid driver’s license is required.

Qualifications

  • 3+ years field based product support experience (route) preferred.
  • 3+ years in a customer service role required.
  • Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience.

Responsibilities

  • Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans
  • Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
  • Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
  • Inspect and perform maintenance on all equipment, including carts, CMUs, strollers, massage chairs, and locker systems (where applicable).
  • Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
  • Complete and submit all necessary reports in an accurate and timely manner.
  • Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
  • Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
  • Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
  • Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
  • Assist with the installation of new locations or the upgrade of existing locations.
  • Other assignments as needed.

Skills

Time Management
Prioritizing
Customer Service
Flexibility
Communication
Multitasking
Computer
Attention to detail
Cleaning
Driving
Troubleshooting
Reporting

Education

2 year associates or Technical degree preferred

Job description

Smarte Carte Inc. is seeking a Field Maintenance and Repair Technician to service Great Lakes Crossing and nearby sites in Michigan. This full-time role requires local travel to malls, fitness clubs, and other Smarte Carte locations, with duties spanning maintenance, collections, and equipment upkeep.

The ideal candidate will have 3+ years in field-based product support and customer service, plus a basic understanding of electro/mechanical assembly and repair. Valid driver’s license is required.

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