Field Service Technician: Maintenance & Repair Pro

Smarte Carte in; Auburn Hills (MI); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Group Health & Dental Insurance

Company Paid Life Insurance

Company Paid Short-Term Disability

Matching 401k

Paid Time Off

Paid Holidays

Wellness Reimbursement Program

Job summary

Smarte Carte Inc. is seeking a Field Maintenance and Repair Technician to service Great Lakes Crossing and nearby sites in Michigan. This full-time role requires local travel to malls, fitness clubs, and other Smarte Carte locations, with duties spanning maintenance, collections, and equipment upkeep.

The ideal candidate will have 3+ years in field-based product support and customer service, plus a basic understanding of electro/mechanical assembly and repair. Valid driver’s license is required.

Qualifications

• 3+ years field based product support experience (route) preferred.
• 3+ years in a customer service role required.
• Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience.

Responsibilities

• Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans
• Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
• Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
• Inspect and perform maintenance on all equipment, including carts, CMUs, strollers, massage chairs, and locker systems (where applicable).
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Assist with the installation of new locations or the upgrade of existing locations.
• Other assignments as needed.

Skills

Time Management

Prioritizing

Customer Service

Flexibility

Communication

Multitasking

Computer

Attention to detail

Cleaning

Driving

Troubleshooting

Reporting

Education

2 year associates or Technical degree preferred

Job description

Smarte Carte Inc. is seeking a Field Maintenance and Repair Technician to service Great Lakes Crossing and nearby sites in Michigan. This full-time role requires local travel to malls, fitness clubs, and other Smarte Carte locations, with duties spanning maintenance, collections, and equipment upkeep.

The ideal candidate will have 3+ years in field-based product support and customer service, plus a basic understanding of electro/mechanical assembly and repair. Valid driver’s license is required.