Field Maintenance and Repair Technician - Indianapolis Area - Full Time

Socket.dev; Indianapolis (IN); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company Paid Life Insurance

Short-Term Disability

Matching 401k

Paid Time Off

Paid Holidays

Wellness Reimbursement Program

Job summary

Smarte Carte, Inc. is seeking a Field Maintenance and Repair Technician to cover the Indianapolis area. This full-time role requires nightly, weekend, and holiday availability and offers a competitive benefits package and bonus eligibility.

The technician will travel to malls, fitness clubs, and other locations to repair, maintain, and service vending equipment such as strollers, massage chairs, and lockers. Strong mechanical/electrical aptitude and 3+ years of related experience are preferred.

Qualifications

• Minimum 3 years of field-based product support experience (route) preferred.
• Minimum 3 years in a customer service role required.
• Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience.

Responsibilities

• Own area P&L and deliver results vs. plans.
• Build relationships with mall, locker, and Planet Fitness partners.
• Identify KPIs to maximize flow-through on route.
• Inspect and maintain carts, CMUs, strollers, massage chairs, and lockers.
• Handle cash/credit collections and end-of-month paperwork.
• Submit reports accurately and timely.
• Keep equipment clean and functional for customers.
• Maintain daily task and service history records.
• Manage inventory of parts, tools, and cleaning supplies.
• Ensure compliance with laws, policies, and standards.
• Assist with new location installations or upgrades.
• Night/weekend/holiday work may be required.
• Perform other duties as assigned.

Skills

Field-based support

Customer service

Mechanical aptitude

Electrical troubleshooting

Root-cause analysis

Education

Associates or Technical Degree

Job description

Field Maintenance and Repair Technician – Indianapolis area - Full-time

$24 - $25 / hour

Nights, weekends and holidays may be required

Full-time Benefits and Bonus Eligible!

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Field Maintenance and Repair Technicians will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include (but are not limited to) P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs and lockers. Daily local travel required.

KEY RESPONSIBILITIES

• Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
• Develop and maintain strong relationships with key stakeholders within the mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
• Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
• Inspect and perform maintenance on all equipment, including Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Assist with the installation of new locations or the upgrade of existing locations.
• Night, weekend, and holiday work may be required.
• Other duties as assigned.

EXPERIENCE

• Possess strategic planning and thinking skills, business acumen and value chain mind set
• Minimum 3 years of field-based product support experience (route) preferred
• Minimum 3 years in a customer service role required.
• Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience

PERSONAL CHARACTERISTICS

• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment.
• Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communication skills.
• Organized and able to manage multiple priorities effectively.
• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.

EDUCATION

• 2-year Associates or Technical Degree (relevant experience in lieu of) preferred

CERTIFICATIONS/LICENSES

• Valid driver's license required
• Ability to get USPS badge required (background check, drug screen)

PHYSICAL REQUIREMENTS

• Lift 40 lbs. to waist height
• Push/Pull 75-100 lbs.
• Bend and stoop, walk and stand for long periods of time
• Visual acuity/manual dexterity to perform mechanical and electrical repairs
• Candidate must have reliable transportation to and from servicing locations.