Field Service Technician — Lottery Retail Tech & Support

Scientific Games, LLC; Maumee (OH); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations, performing installs, removals, maintenance and repairs of terminals and related equipment. You will deliver a positive customer experience and troubleshoot various communications hardware and software at client sites.

The role requires driving a non-CDL delivery truck, lifting up to 50 pounds, and occasional evenings or weekends.

Formación

• Background check and clean driving record required.
• Ability to drive a non-CDL delivery truck.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Experience with troubleshooting software and hardware.
• Excellent verbal, written and interpersonal communication.
• Strong customer service orientation.
• Willingness to work weekends/evenings as needed.
• Able to lift up to 50 pounds and climb ladders.

Responsabilidades

• Perform client-site service calls including installs, removals and maintenance.
• Repair and relocate equipment at lottery retailer locations.
• Provide customer training and ensure high satisfaction.
• Document service activity and report issues to management.
• Maintain timely maintenance of vehicles and equipment.

Conocimientos

Customer service

Interpersonal communication

Time management

Technical troubleshooting

Driving

Educación

High school diploma or equivalent

Descripción del empleo

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations, performing installs, removals, maintenance and repairs of terminals and related equipment. You will deliver a positive customer experience and troubleshoot various communications hardware and software at client sites.

The role requires driving a non-CDL delivery truck, lifting up to 50 pounds, and occasional evenings or weekends.