Field Service Technician

Mazak Corporation; Charlotte (NC); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Technician to install, train and service CNC Lathes and Machining Centers across the Southeast, with primary coverage around Charlotte, NC. Positions are home-based with travel required, reporting to the Southeast Technology Center in Suwanee, GA.

You will diagnose mechanical, electrical and software issues, perform installations and repairs, train customers, and document service reports while maintaining safety and clear customer communication.

Qualifications

• 2-year technical training in electronics, mechanical or machine tool assembly.
• High School Diploma.
• 3-7 years of experience in Field Service.

Responsibilities

• Install machines and accessories at customer sites, including assembly, leveling, aligning, adjusting, calibrating and wiring.
• Diagnose and repair mechanical, electrical and software problems at customer sites.
• Test operation of machines and accessories after installation or repair.
• Train customers on machine functions.
• Prepare reports documenting installation, problem assessment, repairs, parts installed.
• Travel with overnight stays as needed.
• Utilize test equipment for troubleshooting.

Skills

Field Service experience

Read engineering drawings

Work independently or in a team

Understand PLC

Hydraulic/pneumatic circuits

General computer skills

Lifting up to 50lbs

Problem solving

Written/reporting skills

People skills

Education

2-year technical training in electronics/mechanical/machine tool assembly

High School Diploma

Job description

We are currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Southeast Technology Center in Suwanee, GA. Duties involve overnight travel from home to various customer facilities, located primarily in the Charlotte, NC area. Travel is required.

Scope and Responsibilities:

Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.
• Utilize various test equipment for trouble shooting purpose, indicators, test bars, clamp force, gages, etc....

Education/Certification:

• 2-year technical training in electronics, mechanical or machine tool assembly
• High School Diploma

Skills:

• 3-7 years of experience in Field Service
• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• General computer skills
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.

EOE, including disability/vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.