Field Service Technician - Jackson MS

Pitney Bowes; Mississippi; On-site; USD 30,000 - 34,000; Full time

Job summary

Pitney Bowes is seeking a Field Service Technician in Jackson, MS to install and configure software and hardware at client sites, train users, and help grow revenue with services and supplies. The role requires travel, a valid driver's license, and the ability to lift up to 55 lbs.

You will work with the Sending Technology Solutions team to support mailing equipment and meters. The position offers a dynamic work environment with opportunities to grow, an inclusive culture, and a company car

Qualifications

• Strong customer service and relationship-building skills.
• Solid communication, both written and oral.
• Familiarity with Windows and PC interaction with equipment.
• Willingness to travel to multiple customer sites and lift up to 55 lbs.

Responsibilities

• Install and configure software applications and hardware peripherals at customer sites.
• Provide end-user training and create job aides for client administrators/operators.
• Contribute to revenue growth through sales leads and billable services.
• Deliver solutions remotely and onsite and stay up to date on industry knowledge.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Self-motivation

Time management

Detail orientation

Education

AA degree in Electronics

AA degree in Mechanics

AA degree in Computer Science

Tools

Windows environment

PC interaction with automated equipment

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.We’re looking for people who:Act with urgency, accountability, and purposeDeliver high quality work with consistency and prideCollaborate effectively and elevate those around themFocus on outcomes that drive impact and growthJob Description:Field Service Technician-Jackson MS!You are:An autonomous, high performing, team driven individual with a keen sense for customer service and client relationship buildingAn individual that can be a collaborative team player, not afraid to think outside the box in providing customized solutions which exceed our clients’ expectationsYou are committed to championing new ideas, strategies, or concepts to ensure that the business is retained, and the client is satisfiedThe range of pay for this position is $22 to $25 per hour with the actual rate of pay dependent upon the following factors: work location for the successful candidate, experience, and qualifications. This position is eligible to earn sales incentives.You will:Install and configure software applications and hardware peripherals at customer sitesProvide end-user training and create job aides for client administrators/operatorsContribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sellDeliver solutions remotely and onsiteWork independently and make decisions free from immediate direction of managementStay up to date on Pitney Bowes industry knowledgeYour background:Understanding of DB connectivity and record set manipulationStrong communication skills both oral and writtenUnderstanding of network configuration, operating systems, software, and hardwareAbility to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levelsAbility to analyze hardware and software problemsWillingness to submit to a pre-employment drug screen and criminal background checkA valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage-company car will be provided within the first year of employmentThe ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodationAbility to maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipmentExcellent problem-solving skills, including ability to troubleshoot equipment problems, establish priorities and work under deadline pressuresPrevious experience troubleshooting and repairing complex mechanical/electrical equipment preferred but not requiredComplete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipmentAbility to work a flexible schedule with travel as required and overtime if neededAA degree in Electronics, Mechanics, Computer Science or related field of study is preferredSTS Team:Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.We will:• Provide the opportunity to grow and develop your career• Offer an inclusive environment that encourages diverse perspectives and ideas• Deliver challenging and unique opportunities to contribute to the success of a transforming organization• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.