Field Service Technician: Install, Troubleshoot & Grow

Stiles Machinery; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, life insurance

Paid time off and retirement options

Overtime reimbursement

Mileage reimbursement

Job summary

Stiles Machinery is seeking a Field Service Representative to install, troubleshoot, train, and support customers on advanced machinery and software in real-world environments where uptime matters. You’ll apply your technical, electrical, and mechanical skills, often under pressure, with a nationwide team backing you.

This role offers strong training, regional travel about four days per week, overtime and mileage reimbursement, competitive pay, and a comprehensive benefits package.

Qualifications

• Associate’s degree or equivalent in technical training.
• Two years of technical schooling in electronics or related field, or hands-on experience.
• Maintenance or operation experience with woodworking machinery.

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles.
• Diagnose and resolve mechanical, electrical, and operational issues in the field.
• Document work performed, problems encountered, and customer concerns clearly and promptly.
• Recommend improvements pertaining to reliability, performance, and long‑term operation.
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call.
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance.
• Maintain showroom equipment and assist with customer demos as needed.
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members.
• Regional travel averaging four days per week, with overtime and mileage reimbursement.

Education

Associate’s degree or equivalent in technical training

Tools

CNC

PC-based controls

Job description

Stiles Machinery is seeking a Field Service Representative to install, troubleshoot, train, and support customers on advanced machinery and software in real-world environments where uptime matters. You’ll apply your technical, electrical, and mechanical skills, often under pressure, with a nationwide team backing you.

This role offers strong training, regional travel about four days per week, overtime and mileage reimbursement, competitive pay, and a comprehensive benefits package.