Field Service Technician

WOW! Internet Cable and Phone; Livonia (MI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Tools and uniforms provided

Career growth opportunities

Job summary

WOW! is hiring a Field Service Technician to install and troubleshoot internet, phone, and video services in customers’ homes. You’ll perform installations, upgrades, and relocations, and troubleshoot end-to-end from customer equipment to the network tap.

You will educate customers on device usage, ensure service quality, and maintain logs and plans. A valid driver’s license and willingness to work flexible hours are required for field-driven responsibilities.

Qualifications

• Customer service experience and ability to explain technical concepts clearly.
• Ability to work independently and manage priorities.
• Comfort using hand tools and testing equipment.
• Valid driver’s license and clean driving record.
• Ability to read maps and navigate service areas.

Responsibilities

• As a Field Service Technician, install, maintain, and troubleshoot WOW! services in assigned neighborhoods.
• Complete installations, reconnections, upgrades, downgrades, and service changes.
• Install/relocate outlets, modems, converters, wiring, and related hardware.
• Troubleshoot service issues from customer equipment to the network tap.
• Test and verify signal levels, quality, and performance; perform basic network tests.
• Educate customers on equipment usage and services; maintain service records.

Skills

Customer service

Problem solving

Communication

Independent work

Driving

Technical troubleshooting

Reading maps

Tools

Signal level meters

Volt-Ohm meters

Spectrum analyzers

Testing equipment

Job description

Field Service TechnicianPower Up Your Career—New Competitive Pay Rate!Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day.This is a hands-on, customer-facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You’ll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.Why You’ll Love Working at WOW!Performance bonuses that reward your contributionsComprehensive benefits, including medical, dental, and vision coverage401(k) with company matchPaid time off and paid holidaysTuition reimbursementEmployee broadband discounts for employees living in a WOW! service areaCompany-provided tools and professional uniformsCareer growth opportunities with a growing organizationWhat You’ll DoAs a Field Service Technician, you’ll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include:Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changesInstalling and relocating outlets, modems, converters, wiring, and related equipmentTroubleshooting service issues from the customer’s equipment to the network tapTesting, maintaining, splicing, repairing, and replacing coaxial cable and related componentsPerforming network troubleshooting, including ping tests, traceroutes, and speed testsChecking signal levels, picture quality, voltage, and system performanceIdentifying and correcting causes of signal degradation or service interruptionsEducating customers on how to properly use their equipment and servicesMonitoring and repairing system, drop, and in-home signal leakageMaintaining system security by securing unused ports, drops, and pedestalsCompleting work orders, service records, logs, and reportsMaintaining assigned tools, equipment, inventory, and company vehicleFollowing WOW!, FCC, NESC, and OSHA safety and technical standardsDelivering friendly, professional, and dependable customer serviceSupporting and training other employees when neededCompleting other duties as assignedWhat You’ll BringStrong customer service and communication skills, including the ability to explain technical information in an easy-to-understand wayThe ability to work independently, manage priorities, and respond to time-sensitive issuesComfort using hand tools, testing equipment, and mobile applicationsThe ability to accurately maintain records, work orders, and service documentationThe ability to read maps and navigate assigned service areasAvailability to work a flexible schedule, including evenings, weekends, and on-call shiftsA valid driver’s license and a good driving recordExperience using signal level meters, volt-OHM meters, spectrum analyzers, or similar testing equipment is helpful.Physical Requirements and Working ConditionsThis is an active, hands-on position performed indoors and outdoors in a variety of environments. You must be able to:Stand and walk for extended periods across different types of terrainWork outdoors in varying weather conditions and temperaturesCarry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 poundsLift and carry up to 90 poundsWork at elevated heights, including roofs and utility polesWork in tight or poorly ventilated spaces, including attics and crawl spacesBend, twist, kneel, crouch, crawl, reach, push, pull, and graspSafely use drills, hammers, wrenches, screwdrivers, and other hand toolsWork with small components and distinguish between different wire sizes and colorsUse close and peripheral vision and adjust visual focusWork in environments that may contain dust, dirt, noise, insects, or cleaning solutionsWork safely near power lines and electrical equipmentSafely operate a company vehicleMeet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipmentWOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran