Field Service Technician

WOW! Internet Cable and Phone; Madison Heights (MI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Performance bonuses

Health benefits

401k+match

Paid time off (PTO)

Paid holidays

Tuition reimbursement

Broadband discounts

Job summary

WOW! Internet Cable and Phone is hiring a Field Service Technician in Michigan. You will perform installations, upgrades and repairs for phone, internet and video services, service outlets, and test signal quality while communicating clearly with customers.

A strong safety mindset and reliable vehicle are essential. Join a fast-paced field team that values hands-on problem solving, punctuality and professional conduct, with benefits including health coverage, 401(k) matching and tuition

Qualifications

• Ability to explain technical information to a non-technical audience.
• Ability to work independently and manage time effectively.
• Valid driver's license and good driving record.

Responsibilities

• Perform new connects, reconnects, upgrades, downgrades and service changes for phone, internet, or video.
• Install/relocate outlets and customer equipment; configure converters and modems.
• Install interior and exterior wiring; connect peripherals and test equipment.
• Monitor, troubleshoot, and repair system faults from tap to customer device.
• Maintain records, logs, reports, and work orders with accuracy.
• Provide excellent customer service and professional appearance at all times.

Skills

Customer interaction

Independent work

Reading maps

Measuring with tape

Test equipment handling

Tools

Signal Level Meter

Volt-Ohm Meter

Job description

WOW! is currently hiring a Field Service Technician!From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.Why You’ll Thrive HereNEW HOURLY Pay Rate: $21.50.00/hour-$26.50.00/hr. (based on experience)Perks: Performance bonuses, health benefits, 401k+match, PTO, paid holidays, tuition reimbursement, broadband discounts (residing in service area), tools, professional uniform, and more!Career Growth: We’re expanding fast, and we invest in our people.Supportive Leadership: Your supervisor won’t leave you on your own; they’ll be supporting you, mentoring, motivating, and helping you win!Exciting Culture: Fast-moving. Collaborative. Winning. Our people love what they do, and it shows.Tech That Works: Our broadband first strategy means you’ll be providing a product people want, reliable, high-speed internet with a growing reputation for quality at the best value.All YOU need is:Able to interact with customers to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.Able to accurately maintain records, logs, reports, work orders, etc.Able to operate handheld Field Service Tool applicationAble to handle escalations and time-critical issuesAble to read street mapsAble to work flexible hours as required, including evenings, weekends and on-call shiftsMust have a valid driver’s license and good driving recordWhat you’ll be doing:Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video servicesInstall and relocate outletsInstall or remove converters and cable modemsInstall interior and exterior wiringConnect peripheral equipmentTrain customers on proper use of equipmentMonitor, repair and record system, drop, and in-house leakageAssure proper signal levels and picture qualityIdentify causes of picture and/or signal degradationTroubleshoot from consumer device to tapTroubleshoot, repair and replace components from tap to consumer deviceAssure system security by terminating unused ports and tag drops and locking pedestalsTake voltage measurementsUnderstand/apply FCC and NESC technical standardsIdentify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)Provide superior customer service & maintain professional appearance/behavior at all timesComplete all tasks to WOW! quality standardsMaintain excellent attendanceResponsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenanceReplaces defective/damaged tap plates and installs new tapsTests, maintains, splices, repairs and replaces coax cable.Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.Performs network troubleshooting including ping test, trace routes and speed test.Other duties as assigned - which may include training other employeesPhysical Demands/Working Conditions:Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipmentAbility to work in tight spaces while bending, twisting and reachingAbility to carry, climb and operate extension ladder (approx. 28’ & 75lbs)Ability to differentiate between different sizes and colors of wiresAbility to perform work in elevated places (i.e., roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusAbility to work in poorly vented areas such as attics, in extreme temperaturesAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to lift up to 90 poundsPhysically able to use computer equipment and test equipmentAbility to work in environments that may contain dust, dirt, noise, insects and cleaning solutionsAbility to work safely near power lines and electrical equipmentAbility to drive Company vehicles in a safe mannerMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employerAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran