Field Service Technician: Install, Troubleshoot & Educate

Wide Open West; Columbus (GA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

New starting pay

Performance bonuses

Medical, dental, and vision

401(k)

Paid time off

Tuition reimbursement

Broadband discounts

Tools and uniforms

Career growth

Job summary

WOW! is hiring a Field Service Technician in Columbus, GA, offering new starting pay of $21.50–$26.50 per hour based on experience. This hands-on role involves installing, maintaining, and troubleshooting WOW!

internet, phone, and video services in assigned neighborhoods. You’ll educate customers, handle service changes, and work in diverse conditions. Benefits include medical, dental, and vision coverage, 401(k) with company match, paid time off and holidays, tuition reimbursement, and

Qualifications

• Demonstrated customer service and communication skills.
• Ability to work independently and manage priorities.
• Comfort using hand tools and testing equipment.
• Valid driver's license and good driving record.
• Experience with signal testing equipment is helpful.

Responsibilities

• Install, maintain, and troubleshoot WOW! internet, phone, and video services.
• Complete new installations, upgrades, downgrades, and service changes.
• Troubleshoot issues from customer equipment to the network tap.
• Test and repair coaxial cable and related components.
• Educate customers on proper use of equipment and services.

Skills

Customer service

Communication

Independent work

Tools/testing equipment

Driver's license

Tools

Testing equipment

Signal meters

Job description

WOW! is hiring a Field Service Technician in Columbus, GA, offering new starting pay of $21.50–$26.50 per hour based on experience. This hands-on role involves installing, maintaining, and troubleshooting WOW!

internet, phone, and video services in assigned neighborhoods. You’ll educate customers, handle service changes, and work in diverse conditions. Benefits include medical, dental, and vision coverage, 401(k) with company match, paid time off and holidays, tuition reimbursement, and