Field Service Technician — Install & Resolve

Lippert; Elkhart (IN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Vacation and holidays

Job summary

Lippert is seeking a Field Service Technician to support our customers at their facilities across Indiana and Michigan. You will analyze work orders, perform installations and tests, and resolve technical issues in the field.

The role requires reading drawings, troubleshooting electronics, and maintaining strong customer relations. This is a full-time, on-site position with travel to customer sites as needed.

Qualifications

• High school diploma and/or related associate's degree.
• 1–3 years related experience and/or training.
• Ability to read and interpret documents.
• Ability to apply common sense understanding to carry out instructions.

Responsibilities

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.

Skills

Customer focus

Electronics troubleshooting

Analyzing information

Judgment

Equipment maintenance

Time management

Organizational skills

Education

High school diploma / associate degree

1–3 years related experience

Job description

Lippert is seeking a Field Service Technician to support our customers at their facilities across Indiana and Michigan. You will analyze work orders, perform installations and tests, and resolve technical issues in the field.

The role requires reading drawings, troubleshooting electronics, and maintaining strong customer relations. This is a full-time, on-site position with travel to customer sites as needed.