Field Service Technician II — Travel‑Ready & Independent

Cennox; Oakwood (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Cennox is seeking an experienced Field Service Technician to diagnose, repair, and maintain complex equipment at customer sites across the United States. The role requires hands-on troubleshooting, continuous interaction with customers, and precise documentation of service activities to ensure reliability and uptime.

The technician will travel to diverse locations, read schematics, use diagnostic tools, and work independently while maintaining safety and quality standards.

Qualifications

• High school diploma or equivalent required; technical or vocational electronics/mechanics preferred.
• Minimum of 2 years field service or related technical experience.
• Willingness to travel frequently within assigned territory and possess a valid driver's license.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair of equipment at customer locations.
• Conduct diagnostics and implement solutions to minimize downtime.
• Explain technical issues clearly to customers and document service actions.
• Keep accurate service records of calls, parts used, and repairs.
• Adhere to safety protocols and company policies in field environments.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Diagnostic tools

Customer service

Education

High school diploma or equivalent

Associate degree or higher

Tools

Diagnostic tools

Hand tools

Electronic testing equipment

Job description

Cennox is seeking an experienced Field Service Technician to diagnose, repair, and maintain complex equipment at customer sites across the United States. The role requires hands-on troubleshooting, continuous interaction with customers, and precise documentation of service activities to ensure reliability and uptime.

The technician will travel to diverse locations, read schematics, use diagnostic tools, and work independently while maintaining safety and quality standards.