Field Service Technician II — Travel & Diagnostics Expert

Cennox; Montgomery (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Cennox in Cincinnati, OH is seeking an experienced Field Service Technician 2 to install, diagnose, repair, and maintain advanced equipment at customer sites across the United States, often traveling to diverse locations and working independently.

You will collaborate with customers, provide timely solutions, document service activities precisely, and follow safety and quality standards to minimize downtime and ensure exceptional service and operational excellence.

Qualifications

• Minimum required high school diploma; technical training preferred.
• At least 2 years in field service or related technical role.
• Valid driver's license with ability to travel frequently.
• Ability to read and interpret manuals and schematics.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair at customer sites.
• Conduct diagnostics to identify issues and implement prompt solutions.
• Communicate effectively with customers to explain problems and solutions.
• Maintain accurate records of service calls, parts, and repairs.
• Adhere to safety protocols and company policies in varied environments.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Communication

Reading schematics

Education

High school diploma

Associate degree or higher

Tools

Diagnostic tools

Hand tools

Electronic testing equipment

Maintenance software

Job description

Cennox in Cincinnati, OH is seeking an experienced Field Service Technician 2 to install, diagnose, repair, and maintain advanced equipment at customer sites across the United States, often traveling to diverse locations and working independently.

You will collaborate with customers, provide timely solutions, document service activities precisely, and follow safety and quality standards to minimize downtime and ensure exceptional service and operational excellence.