Field Service Technician II — Expert Diagnostics & Repairs

Cennox; Norwood (OH); On-site; USD 28,000 - 41,000; Full time

Job summary

Cennox in Cincinnati, OH is seeking an experienced Field Service Technician to install, diagnose, repair, and maintain specialized field equipment at customer sites across the region. The role requires travel, independent work, and precise documentation of service activities.

You will read schematics, use diagnostic tools, and communicate clearly with customers to resolve issues quickly while upholding safety standards.

Qualifications

• High school diploma or equivalent required; technical or vocational training in electronics, mechanics, or related field preferred.
• Minimum of 2 years of experience in field service, equipment maintenance, or a related technical role.
• Valid driver’s license with a clean driving record and ability to travel frequently within assigned territory.
• Strong mechanical and electrical troubleshooting skills with the ability to read and interpret technical manuals and schematics.
• Proficiency in using diagnostic tools, hand tools, and electronic testing equipment.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair of specialized equipment and systems at customer locations.
• Conduct thorough diagnostics to identify issues and implement effective solutions promptly to minimize equipment downtime.
• Communicate clearly with customers to explain technical problems and the steps taken to resolve them, ensuring a positive service experience.
• Maintain accurate records of service calls, parts used, and repairs performed using company software and reporting tools.
• Adhere to all safety protocols and company policies while working independently or as part of a team in various field environments.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Diagnostic tools

Reading schematics

Education

Associate degree or higher in Electronics or related discipline

Tools

Diagnostic tools

Hand tools

Electronic testing equipment

Job description

Cennox in Cincinnati, OH is seeking an experienced Field Service Technician to install, diagnose, repair, and maintain specialized field equipment at customer sites across the region. The role requires travel, independent work, and precise documentation of service activities.

You will read schematics, use diagnostic tools, and communicate clearly with customers to resolve issues quickly while upholding safety standards.