Field Service Technician II — Travel Diagnostics & Repairs

Cennox; Cincinnati (OH); On-site; USD 34,000 - 40,000; Full time

Job summary

Cennox is seeking a Field Service Technician 2 to service complex equipment at customer sites across the United States. The role involves installation, maintenance, troubleshooting, and repair, with frequent travel and close customer collaboration to minimize downtime.

The candidate will document service activities, follow safety standards, and ensure high service quality. A strong mechanical/electrical background and decisive problem solving are required.

Qualifications

• High school diploma or equivalent required; technical/vocational training preferred.
• Minimum 2 years in field service or related technical role.
• Valid driver’s license and ability to travel frequently within territory.
• Strong mechanical and electrical troubleshooting with ability to read manuals and schematics.
• Proficiency with diagnostic tools and testing equipment.

Responsibilities

• Install, maintain, troubleshoot, and repair equipment at customer locations.
• Diagnose issues and implement solutions to minimize downtime.
• Explain technical problems and fixes clearly to customers for a positive service experience.
• Keep accurate records of service calls, parts used, and repairs performed.
• Adhere to safety protocols and company policies in field environments.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Diagnostics

Communication

Reading schematics

Education

High school diploma

Associate degree or higher in Electronics

Engineering Technology background

Tools

Electronic testing equipment

Hand tools

Maintenance management software

Job description

Cennox is seeking a Field Service Technician 2 to service complex equipment at customer sites across the United States. The role involves installation, maintenance, troubleshooting, and repair, with frequent travel and close customer collaboration to minimize downtime.

The candidate will document service activities, follow safety standards, and ensure high service quality. A strong mechanical/electrical background and decisive problem solving are required.