Field Service Technician II - Printers & MPS Expert

Toshiba America Business Solutions, Inc.; Wilkesboro (NC); On-site; USD 48,712,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Paid holidays, vacation & sick days

Employee discounts

Job summary

Toshiba America Business Solutions is seeking a Field Service Technician II to join our service team in Hickory, NC. You will travel to customer sites to install, repair, and maintain office technology, including printers, copiers, and MPS environments, ensuring optimal performance.

You\'ll diagnose issues, perform upgrades, provide product training, and document service activities while adhering to safety policies.

Qualifications

• High School Diploma or GED.
• 3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products.
• Intermediate computer skills and strong electro-mechanical aptitude.
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching.
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures

Skills

Technical repair

Installations

Troubleshooting

Customer support

Electro-mechanical aptitude

Lifting up to 50 lbs

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions is seeking a Field Service Technician II to join our service team in Hickory, NC. You will travel to customer sites to install, repair, and maintain office technology, including printers, copiers, and MPS environments, ensuring optimal performance.

You\'ll diagnose issues, perform upgrades, provide product training, and document service activities while adhering to safety policies.