Field Service Technician II – Packaging & Cup-Fill Machines

Serac; Idaho; On-site; USD 60,000 - 90,000; Full time

Job summary

Serac seeks a Field Service Technician II to install, commission, troubleshoot, and maintain cup filling, fill-seal, capping, and packaging machinery across North and South America with some international support. The role is hands-on and travel-intensive, requiring strong knowledge of cup-filling equipment and the ability to work directly with customers on high-value industrial systems.

You must reside in Twin Falls or Boise, Idaho (within 1 hour of a major airport preferred) and be willing to

Qualifications

• Cup filling or fill-seal experience required; dairy/food filling-sealing equipment a major plus.
• OEM or machine-builder field service background on filling, capping, or packaging equipment.
• Hands-on PLC troubleshooting and logic modification (Allen-Bradley primary, Siemens a plus).
• Strong electrical and mechanical troubleshooting, including pneumatics and controls.
• Based in Twin Falls or Boise, Idaho; must reside within 1 hour of a major airport.
• Valid driver's license required; ability to lift up to 50 lbs; willing to travel extensively.

Responsibilities

• Install and commission cup filling, fill-seal, capping, and packaging machines at customer sites.
• Troubleshoot and repair electrical, mechanical, pneumatic, and control issues to minimize downtime.
• Diagnose PLC logic and modify programs as needed (Allen-Bradley primary, Siemens secondary).
• Provide customer training and support trials, upgrades, and format/cup-size changeovers.
• Perform preventive maintenance, inspections, upgrades, and reliability improvements.
• Complete detailed service reports and provide root-cause feedback to engineering teams.
• Collaborate with Electrical Engineering, Project Teams, and Global Service groups.

Skills

Cup filling

Fill-seal equipment

Electrical troubleshooting

Mechanical troubleshooting

PLC troubleshooting

Customer training

Field service

Education

Associate degree in Electronic Technology

Tools

Allen-Bradley PLC

Siemens PLC

Electrical testing equipment

Job description

Serac seeks a Field Service Technician II to install, commission, troubleshoot, and maintain cup filling, fill-seal, capping, and packaging machinery across North and South America with some international support. The role is hands-on and travel-intensive, requiring strong knowledge of cup-filling equipment and the ability to work directly with customers on high-value industrial systems.

You must reside in Twin Falls or Boise, Idaho (within 1 hour of a major airport preferred) and be willing to