Field Service Technician II

Serac Group; Twin Falls (ID); On-site; USD 77,000 - 86,000; Full time

Job summary

Serac Group in Twin Falls/Boise area seeks a Field Service Technician II to install, commission, and service cup filling, fill-seal, and packaging machinery at customer sites across North and South America, with occasional international support.

The role is travel-intensive (90%+), requires hands-on expertise with filling equipment, and involves training customers and performing preventive maintenance on complex packaging lines.

Qualifications

• Hands-on field service on filling, capping, or packaging machinery.
• Experience with cup-filling or fill-seal preferred.
• Background with OEM or machine-builder field service.
• Proficient in Allen-Bradley PLC troubleshooting.

Responsibilities

• Install & Commission: startup machines (cup filling, fill-seal, capping, packaging).
• Troubleshoot & Repair: diagnose electrical, mechanical, pneumatic, and control issues.
• PLC Diagnostics: modify PLC logic as needed (Allen-Bradley primary, Siemens a plus).
• Customer Support: train operators and maintenance teams, support trials and upgrades.
• Preventive Maintenance: inspections, upgrades, reliability improvements.
• Documentation: service reports and root-cause findings back to engineering.
• Collaboration: work with Electrical Engineering, Project Teams, and Global Service groups.

Skills

Field service

Cup filling machinery

Allen-Bradley PLC

Electrical troubleshooting

Mechanical troubleshooting

Siemens PLC

On-site training

Customer training

Pneumatics

Travel readiness

Education

Associate degree in Electronic Technology

Tools

PLC diagnostic tools

Electrical test equipment

Siemens equipment

Job description

Field Service Technician II

Cup Filling, Liquid Filling & Packaging Machinery

Twin Falls or Boise, Idaho (or nearby)

$37.16 - $41.11 per hour | Full-time

No sponsorship available at this time

Who We Are

Serac is a global packaging machinery OEM specializing in filling, capping, and cup fill-seal equipment for the food, dairy, and beverage industries. Our machines run on production lines around the world, and our field service team is the reason they keep running. When a customer needs a machine installed, commissioned, or back online fast, our technicians are the ones on site making it happen.

About the Role

As a Field Service Technician II, you are the hands‑on expert who installs, commissions, troubleshoots, and maintains our cup filling, fill‑seal, capping, and packaging machinery at customer sites across North and South America, with occasional international support.

This is a travel‑intensive, customer‑facing role for someone who already knows filling and cup‑fill‑seal equipment and thrives on solving complex technical problems in the field. If you like being on the road, working directly with customers, and owning a machine from startup to handoff, this is your kind of role.

What You'll Do

• Install & Commission: Start up new and refurbished cup filling, fill‑seal, capping, and packaging machines

• Troubleshoot & Repair: Diagnose electrical, mechanical, pneumatic, and control issues to minimize downtime

• PLC Diagnostics: Modify and debug PLC logic as needed (Allen‑Bradley primary, Siemens a plus)

• Customer Support: Train operators and maintenance teams, and support trials, upgrades, and cup‑size and format changeovers

• Preventive Maintenance: Perform inspections, upgrades, and reliability improvements

• Documentation: Complete detailed service reports and feed root‑cause findings back to engineering

• Collaboration: Work closely with Electrical Engineering, Project Teams, and Global Service groups

What We're Looking For

• Hands‑on field service experience on filling, capping, or packaging machinery (cup‑filling or fill‑seal strongly preferred)

• OEM or machine‑builder field service background, not in‑house plant maintenance

• Hands‑on Allen‑Bradley PLC troubleshooting and logic modification (Siemens a plus)

• Strong electrical and mechanical troubleshooting, including pneumatics and controls

• Able to work independently at customer sites and train customer personnel

• Associate degree in Electronic Technology or related field, or equivalent hands‑on experience

Location Requirement

You must live in, or relocate to, the Twin Falls or Boise, Idaho area, within one hour of a major airport (Boise preferred) for rapid deployment.

Candidates outside this region will not be considered for this posting.

The Practical Details

• 90%+ travel, including short‑notice deployments, weekends, and extended onsite stays

• Domestic travel with occasional international travel (valid passport or ability to obtain one)

• Valid driver's license required

• Able to lift up to 50 lbs and work in industrial environments

• No sponsorship available