Field Service Technician II — Onsite Troubleshooter

Canon USA; Mechanicsburg (Cumberland County); On-site; USD 29,618 - 42,361; Full time

Job summary

Canon USA is looking for a Technical Support role in Mechanicsburg, PA. This full-time position requires diagnosing and repairing various equipment while ensuring compliance with customer protocols. Ideal candidates will have an HS diploma and 1-2 years of relevant experience.

The role involves customer interaction and technical problem-solving, requiring physical capability to lift up to 50 pounds and work efficiently in a fast-paced environment.

Qualifications

• 1 to 2 years of related experience in technical support.
• Basic understanding of internet environments.
• Ability to work in a 24/7 environment with shift work.

Responsibilities

• Diagnose basic mechanical, software, and network failures.
• Service and repair equipment to Canon standards.
• Meet customer demands with efficient maintenance.

Skills

Basic mechanical troubleshooting

Customer service skills

Ability to lift 50 pounds

Education

HS Diploma, GED, or equivalent experience

Job description

Canon USA is looking for a Technical Support role in Mechanicsburg, PA. This full-time position requires diagnosing and repairing various equipment while ensuring compliance with customer protocols. Ideal candidates will have an HS diploma and 1-2 years of relevant experience.

The role involves customer interaction and technical problem-solving, requiring physical capability to lift up to 50 pounds and work efficiently in a fast-paced environment.