Regional Field Tech Lead

Compucom; Denver (CO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

Compucom Systems, Inc. is seeking a Regional Field Service Technician to provide hands-on IT support for our national retail client across the region. The role emphasizes customer service, leadership, and independent work in a field-based setting.

You will lead by example, mentor peers, and ensure ticket resolution, documentation, and adherence to established processes. A valid driver’s license and willingness to travel are required for this position.

Qualifications

• Must have Driver's License and be able to drive to customer sites.
• CompTIA A+ certification required; Net+ preferred.
• Cat6 cabling experience and fiber optic termination/troubleshooting expertise.
• Understanding WAN circuits including SD-WAN, MPLS, LTE and 5G.
• 2+ years of field service experience in a customer-facing role.

Responsibilities

• Provide hands-on IT field support and lead technicians in the region when needed.
• Troubleshoot and resolve hardware, software, and data-related issues.
• Document all work and manage service requests to meet schedules.
• Mentor and train new FSTs; promote standards across the region.
• Travel within a radius of 25–250+ miles and drive a company vehicle when required.

Skills

Driver's License

CompTIA A+

Cat6 cabling

Fiber optic termination

WAN circuits (SD-WAN, MPLS, LTE, 5G)

2+ years field service

Net+ (preferred)

Cash recycler repair (preferred)

Job description

Compucom Systems, Inc. is seeking a Regional Field Service Technician to provide hands-on IT support for our national retail client across the region. The role emphasizes customer service, leadership, and independent work in a field-based setting.

You will lead by example, mentor peers, and ensure ticket resolution, documentation, and adherence to established processes. A valid driver’s license and willingness to travel are required for this position.