Field Service Technician II: On-site IT & Printer Expert

Spectraforce Technologies

Chattanooga (TN)

On-site

USD 28,000 - 36,000

Full time

9 days ago

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Job summary

Spectraforce Technologies in Chattanooga, TN is seeking a Field Service Technician to support a customer within a defined geographic area. You will be the primary point of contact for technical and service-related issues, troubleshoot, install, and resolve problems accurately and efficiently.

Responsibilities include diagnosing and performing service, repair and installation of computer hardware, printers, networking; maintaining records; providing onsite technical assistance; and upholding OEM

Qualifications

Knowledge of computer hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
Ability to diagnose and resolve technical issues effectively.
Possess strong communication skills, attention to detail and strong technical ability.
Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
Willing to utilize a ladder (10 ft. reach).
Able to lift 50 lbs.
Excellent organizational and time management abilities.
Ability to work independently as well as in a team environment.
Strong customer service skills with the ability to communicate technical information to non-technical audiences.

Responsibilities

Diagnoses and performs service, repair and/or installation of computer products including system hardware, software, MFD printers, wide format printers, PC's, laptops, POS, single and multi-processor servers and wired/wireless networking.
Performs account management and maintenance for various applications and systems
Implementing basic cable management:?Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
Provide technical assistance to customers while onsite
Perform routine maintenance on laser and wide format printers to ensure optimal performance and prevent breakdowns.
Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
Maintain accurate records of service activities, including repairs, maintenance, and customer interactions
Maintain OEM certifications as assigned and required