Field Service Technician - IT Hardware & On-Site Support

RiseMe; New Jersey; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company car

Paid training

Excellent benefits

Life insurance

Disability insurance

401K plan

Wellness program

Tuition reimbursement

Learning resources

Job summary

Secur-Serv is seeking a Field Service Technician to diagnose, repair, and service hardware at customer sites across multiple industries. You will install, troubleshoot, and repair printers, cash recyclers, document finishing equipment, servers, PCs, and data communications gear.

Candidates should have 2+ years of related experience, a valid driver’s license, and strong troubleshooting and customer communication skills. Travel and on-the-job training are involved.

Qualifications

• Two or more years related experience.
• Valid and current state Driver's License.
• Ability to diagnose equipment operational errors and product failures.
• Must be able to problem solve, think analytically and be attentive to detail.
• Good verbal communication skills for interaction with customers.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed, which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates and completion information to manager, sales, technical support, and customer.
• Manages parts inventory in accordance with guidelines.
• Submits required paperwork in a timely, efficient manner.
• May train new technicians in on-the-job methods.

Skills

Diagnostic skills

Problem solving

Communication skills

Driver's license

Education

AA degree

Job description

Secur-Serv is seeking a Field Service Technician to diagnose, repair, and service hardware at customer sites across multiple industries. You will install, troubleshoot, and repair printers, cash recyclers, document finishing equipment, servers, PCs, and data communications gear.

Candidates should have 2+ years of related experience, a valid driver’s license, and strong troubleshooting and customer communication skills. Travel and on-the-job training are involved.