Field Printer Technician – Client Solutions

Novatech, Inc.; Chattanooga (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Time Off

Volunteer Time Off

Floating Holiday

Parental Leave

Wellness Stipend

Employee Recognition

Job summary

Novatech is seeking a Field Service (Printer) Technician to support clients in the greater Chattanooga area. The role focuses on diagnostics, repairs, and preventive maintenance of office equipment.

Ideal candidates have at least 2 years of hands-on copier servicing, familiarity with major brands (Canon, Konica Minolta, HP, Xerox), and excellent client communication. Valid driver’s license required and factory training or relevant certifications are a plus.

Qualifications

• Minimum 2 years hands-on experience servicing copiers.
• Experience working on Canon, Konica Minolta, HP and/or Xerox office products.
• CompTIA A+ or Network+ certifications a plus but not required.
• A mechanical or electrical aptitude.
• Factory training or applicable certifications are preferred.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts
• Perform preventive maintenance and repair services on office equipment
• Maintain rapport with clients by examining complaints and suggesting viable solutions
• Document service and installation actions by entering data and completing reports
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff
• Update job knowledge by participating in educational opportunities and reading professional publications

Skills

Copier servicing

Client-focused

Good communication

Teamwork

Driver’s license

Self-motivated

Tools

Canon

Konica Minolta

HP

Xerox

Job description

Novatech is seeking a Field Service (Printer) Technician to support clients in the greater Chattanooga area. The role focuses on diagnostics, repairs, and preventive maintenance of office equipment.

Ideal candidates have at least 2 years of hands-on copier servicing, familiarity with major brands (Canon, Konica Minolta, HP, Xerox), and excellent client communication. Valid driver’s license required and factory training or relevant certifications are a plus.