Field Service Technician: Office Printing Systems Expert

EDGE Business Systems; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

EDGE Business Systems seeks a customer-focused Field Service Technician to support Dalton, GA and Chattanooga, TN markets. You will install, diagnose, repair, and maintain office technology including multifunction printers, copiers, scanners, and networked equipment.

Strong communication and hands-on technical skills are essential for on-site customer service. The role requires 5+ years in servicing office devices, with knowledge of Windows, drivers, TCP/IP, and print configurations.

Qualifications

• 5+ years experience servicing copiers, multifunction printers, or similar office equipment.
• Strong mechanical, electrical, computer, or networking abilities preferred.
• Working knowledge of Windows OS, printer drivers, TCP/IP networking, scanning, and email configuration.

Responsibilities

• Diagnose, repair, and maintain office printers, copiers, scanners, and related equipment.
• Respond to service calls promptly and meet four-hour response-time goals.
• Install new equipment and confirm all functions operate correctly.
• Connect devices to networks and assist with basic print/workflow configuration.
• Troubleshoot mechanical, electrical, software, connectivity, and print-quality issues.

Skills

Field service

Copier repair

Networking TCP/IP

Windows OS

Communication

Tools

e-automate

Printer drivers

Job description

EDGE Business Systems seeks a customer-focused Field Service Technician to support Dalton, GA and Chattanooga, TN markets. You will install, diagnose, repair, and maintain office technology including multifunction printers, copiers, scanners, and networked equipment.

Strong communication and hands-on technical skills are essential for on-site customer service. The role requires 5+ years in servicing office devices, with knowledge of Windows, drivers, TCP/IP, and print configurations.