Field Service Technician

Gtatelecom; Chattanooga (TN); On-site; USD 28,000 - 41,000; Full time

Job summary

Gtatelecom in Chattanooga, TN advertises a Field Service Technician for a 3-month contract. The role involves diagnosing, repairing, and installing computer products, printers, and networking onsite, with emphasis on customer service.

Applicants should have at least one year of hands-on hardware experience, strong communication, and the ability to lift up to 50 lbs. A CompTIA A+ certification is preferred, and a valid driver’s license is required for this driving position.

Qualifications

• At least 1 year of field dispatch repair and hands-on hardware experience.
• Knowledge of computer hardware, software, printers, networking.
• Ability to diagnose and resolve technical issues.
• Strong communication and organizational skills.
• Willing to lift up to 50 lbs and use a ladder as needed.
• Valid driver’s license and reliable transportation.

Responsibilities

• Diagnose, repair, and install computer products including printers, PCs, POS, and servers.
• Provide on-site technical assistance to customers.
• Maintain service records and OEM certifications.
• Perform routine maintenance on printers and devices.
• Coordinate with customers and manage multiple tasks on-site.

Skills

Field dispatch repair

Hardware & software knowledge

Strong communication

Lift 50 lbs

Driver's license

Education

CompTIA A+ certification

Job description

Our client is looking for a Field Service Technician for a 3-month contract in Chattanooga, TN 37410. Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience

• At least a year of field dispatch repair andhands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiarity with the ticketing system.
• Knowledge of computer?hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
• Ability to diagnose and resolve technical issues effectively.
• Possess strong communication skills, attention to detail, and strong technical ability.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• Willing to utilize a ladder (10 ft. reach).
• Able to lift 50 lbs.
• Excellent organizational and time management abilities.
• Ability to work independently as well as in a team environment.
• Strong customer service skills with the ability to communicate technical information to non-technical audiences.
• CompTIA A+ preferred
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license.

What You Will Be Doing

• Diagnose and performservice, repair, and/or installation of computer products including system hardware, software, MFD printers, wide format printers, PC's, laptops, POS, single and multi-processor servers, and wired/wireless networking.
• Perform account management and maintenance for various applications and systems
• Implement basic cable management: Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
• Provide technical assistance to customers while onsite
• Perform routine maintenance on laser and wide-format printers to ensure optimal performance and prevent breakdowns.
• Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions
• Maintain OEM certifications as assigned and required