Field Service Technician II (Lottery & Gaming)

Scientific Games; Springfield (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

Scientific Games is seeking a Certified Field Service Technician II to assemble, maintain, and service Lottery and Gaming equipment at customer locations and in our facility. The role includes training retail staff on equipment usage and traveling to sites, with a focus on reliability and customer satisfaction.

You will diagnose issues, perform field repairs, and communicate effectively with customers and management, while adhering to safety and vehicle policies.

Qualifications

• High school diploma or equivalent required.
• Experience in field less than 1 year is noted.
• Must possess a valid driver’s license for the state you are based in.
• Strong communication and customer service skills are essential.

Responsibilities

• Stage, assemble, and maintain lottery equipment per Field Service Standards.
• Diagnose and repair scheduled and unscheduled service calls with minimal supervision.
• Interact with customers, retailers and management; train retail employees on equipment usage.
• Travel to lottery locations and corporate sites as needed; maintain company vehicle and logs.

Skills

Communication

Customer service

Problem solving

Mechanical assembly

Teamwork

Driver's license

Bilingual a plus

Learning new technologies

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Scientific Games is seeking a Certified Field Service Technician II to assemble, maintain, and service Lottery and Gaming equipment at customer locations and in our facility. The role includes training retail staff on equipment usage and traveling to sites, with a focus on reliability and customer satisfaction.

You will diagnose issues, perform field repairs, and communicate effectively with customers and management, while adhering to safety and vehicle policies.