Field Service Technician II — Grayson, KY (Travel, $500 Stipend)

Aventiv-Technologie; Kentucky; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Vehicle stipend

Mileage reimbursement

Job summary

Aventiv is seeking a Field Service Technician II to support the Grayson, KY region. This roving role will travel within the area with a monthly $500 vehicle stipend and mileage reimbursement.

The technician installs, repairs and services telecom equipment in correctional facilities, providing on-site and field support as needed. Responsibilities include installation, troubleshooting, and training for customers, while maintaining inventories and reporting.

Qualifications

• High school diploma or GED required.
• 3 years of installation, repair and maintenance of telecom and networking devices.
• Experience with Windows OS, VOIP, and networking equipment (Adtran, Fortinet, AOS, Cisco IOS).
• Telephony experience including cable pulling and terminations up to 100 pair.
• Experience and knowledge of network cabling configuration and installation standards.

Responsibilities

• Repair, maintain, program and install telecom hardware and networking gear.
• Install phones, kiosks, video terminals, WAPs, tablets and related equipment.
• Support site surveys, pre-bid meetings and sales conferences.
• Communicate ETA for arrival and departure with dispatch.
• Troubleshoot issues across multiple departments and stages.
• Educate and train Securus customers and provide product information to support.
• Perform administrative tasks: data entry, PIN/PAN, reports, training, and video recordings.
• Maintain inventory of equipment and tools and manage assets.
• Demonstrate telephony skills including cabling and configuring equipment.

Skills

Telecom & networking experience

Windows OS

VOIP

Wiring & cabling troubleshooting

Troubleshooting

Customer training

Multi-site field work

Communication skills

Education

High school diploma or GED

Electronics / Electrical Certification or Degree

Tools

Cisco IOS

Fortinet

Adtran

AOS

Kiosk/Tablet hardware

Job description

Aventiv is seeking a Field Service Technician II to support the Grayson, KY region. This roving role will travel within the area with a monthly $500 vehicle stipend and mileage reimbursement.

The technician installs, repairs and services telecom equipment in correctional facilities, providing on-site and field support as needed. Responsibilities include installation, troubleshooting, and training for customers, while maintaining inventories and reporting.