Field Service Technician II (Paducah/Eddyville, KY)

Aventiv; Paducah (KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

$500 monthly vehicle stipend

Mileage reimbursement

Job summary

Aventiv is seeking a Field Service Technician II to support the Paducah and Eddyville, KY region. This field-based role involves traveling within the region to install and repair telecommunications equipment and related devices in correctional facilities.

The technician will handle installations, training, troubleshooting, and customer support, with a focus on ensuring tablets and other devices are used effectively and inventories are accurate.

Qualifications

• Experience repairing telecommunications hardware and related networking equipment.
• Ability to troubleshoot complex issues across multiple systems.
• Strong communication skills to coordinate with dispatchers and customers.

Responsibilities

• Repair, maintain, program and install telecommunications hardware and networking equipment in facilities.
• Install phones, kiosks, tablets, and other equipment within assigned area.
• Provide site surveys support and assist in pre-bid meetings or sales conferences.
• Communicate ETA and status to dispatchers and customers.
• Troubleshoot problems with cross-department coordination for resolution.
• Educate customers on Securus products and services; assist with training as needed.

Skills

Telecommunications

Networking

Troubleshooting

Customer service

Tools

LAN/WAN hardware

Job description

Field Service Technician II (Paducah/Eddyville, KY)

Job Category: Operations

Requisition Number: FIELD005254

• Posted : October 14, 2026
• Full-Time
• Remote

Locations

Kentucky, USA

Description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

**This position is a field-based, roving technician role supporting the Paducah/Eddyville, KY region and is not a remote position. Travel within the region may require driving up to 100 miles one way, and the role includes a $500 monthly vehicle stipend plus mileage reimbursement**

Job Purpose:Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus' products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1.

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs/installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
• Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools · Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Demonstrates proficient skills with telephony-pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Knowledge, Skills, and Abilities

• Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video