Field Service Technician II | Central US Travel

Socket.dev; Austin (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, with occasional coverage of East and West Coasts. The role focuses on repairing Alma Lasers equipment and performing scheduled preventive maintenance at customer sites, requiring strong diagnostic and hands-on electrical repair skills.

Based in the Central US with remote work flexibility, the position includes significant travel and the potential for Level 2 technical support by phone.

Qualifications

• Associate degree in electrical or electronic repair or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Set appointments to perform preventive maintenance, service calls, and installations.

Skills

Troubleshooting

Electrical repair

Schematic reading

Calibration

Customer support

Tool proficiency

Education

Associate degree in electrical repair

Equivalent experience

Tools

Multimeter

Oscilloscope

Power meters

MS Office

Visio

Salesforce

NetSuite

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, with occasional coverage of East and West Coasts. The role focuses on repairing Alma Lasers equipment and performing scheduled preventive maintenance at customer sites, requiring strong diagnostic and hands-on electrical repair skills.

Based in the Central US with remote work flexibility, the position includes significant travel and the potential for Level 2 technical support by phone.