Remote Field Service Technician II - Central US

Socket.dev; Houston (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers, a global leader in energy-based medical devices, seeks a Field Service Technician II to travel across the Central US, with occasional East/West Coast coverage. You will repair Alma Lasers equipment and perform preventative maintenance, providing Level 2 phone support as needed.

The role requires 4+ years of field service experience, an associates degree in electrical or related field, and strong diagnostic skills. Travel will be 75-90% with eligibility for overtime per law.

Qualifications

• Associates degree or equivalent experience in electrical/electronic repair.
• 4+ years of field service experience.
• Experience with component level repair preferred.
• Knowledge of ISO 13485 certification preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Abide by company safety and health policies.
• Low voltage electrical repair using tools to troubleshoot and repair equipment.
• Set appointments for preventive maintenance, service calls, and installations.
• Work with Client Relations to resolve customer issues.
• Perform device calibration using specified test equipment.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for Client Relations.

Skills

Read diagrams

MS Office Suite

NetSuite experience

Salesforce experience

Organizational skills

Multitasking

Mentoring others

Education

Assoc degree in electrical

4+ years field service

Component level repair

ISO 13485 knowledge

Tools

Oscilloscope

Multimeter

Power meters

Job description

Alma Lasers, a global leader in energy-based medical devices, seeks a Field Service Technician II to travel across the Central US, with occasional East/West Coast coverage. You will repair Alma Lasers equipment and perform preventative maintenance, providing Level 2 phone support as needed.

The role requires 4+ years of field service experience, an associates degree in electrical or related field, and strong diagnostic skills. Travel will be 75-90% with eligibility for overtime per law.