Field Service Technician II — Central U.S. Travel, Remote

Socket.dev; San Antonio (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, performing repairs and preventive maintenance on Alma equipment.

This remote role requires up to 90% travel, with occasional trips to coasts; you will diagnose, repair, calibrate, and document activities, while providing Level 2 support and mentoring peers.

Qualified candidates have an associates degree in electrical repair and 4+ years field service experience; ISO 13485 knowledge is a plus.

Qualifications

• Associates degree in electrical or electronic repair or equivalent experience.
• 4+ years of field service experience.
• Experience with component-level repair preferred.
• ISO 13485 knowledge preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Low voltage electrical repair using multimeter, oscilloscope, and other hand tools
• Set appointments to perform preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for our Client Relations team

Skills

Electrical repair

Diagnostics

Schematics reading

MS Office / Visio

Salesforce experience

Education

Associates degree in electrical or electronic repair

ISO 13485 knowledge

Tools

Oscilloscope

Multimeter

Power meters

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the Central United States, performing repairs and preventive maintenance on Alma equipment.

This remote role requires up to 90% travel, with occasional trips to coasts; you will diagnose, repair, calibrate, and document activities, while providing Level 2 support and mentoring peers.

Qualified candidates have an associates degree in electrical repair and 4+ years field service experience; ISO 13485 knowledge is a plus.