Field Service Technician II

Canon U.S.A., Inc.; Roseland (NJ); On-site; USD 29,618 - 42,361; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is looking for a Field Service Technician II in Roseland, NJ. This role involves diagnosing and repairing mechanical and software issues, maintaining service quality standards, and providing customer support. Candidates should have a high school diploma or GED, 1-2 years of related experience, and the ability to travel. The position offers a salary range of $21.50 - $30.75 per hour along with a transportation allowance.

Qualifications

• 1 to 2 years of related experience in a technical field.
• Basic understanding of internet environments.
• Valid driver's license and acceptable driving record.

Responsibilities

• Diagnose mechanical, software, network, and system failures.
• Service and repair equipment to Canon standards.
• Maintain technical information and provide guidance to junior technicians.

Skills

Basic mechanical, software, network, and system troubleshooting

Customer service skills

Technical report maintenance

Education

HS Diploma, GED, or equivalent experience

Job description

Field Service Technician II

Location: US-NJ-Roseland

Company: Canon U.S.A., Inc.

Requisition ID: 34282

Category: Field Service

Position Type: Full-Time

Workstyle: Full-Time On Site

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions to escalated technical and/or customer service‑related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $21.50 - $30.75 per hour. This role is eligible for a transportation allowance.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.