Field Service Technician II

Jobtailor

Philadelphia (Philadelphia County)

On-site

USD 42,000 - 65,000

Full time

3 days ago

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Job summary

Jobtailor is seeking a Field Service Technician to perform onsite troubleshooting, maintenance, and installation activities at customer sites in the Philadelphia area. You will follow defined procedures, document service outcomes, and coordinate with other teams to ensure timely completion of service requests.

Ideal candidates have 1+ year in field service or related roles, a valid driver’s license, and the ability to travel as needed.

Qualifications

High school diploma or equivalent.
Local candidate to the specified geographic area.
Authorized to work in the US.
Valid driver’s license and ability to travel to field sites.
1+ years of field service, technical support, or maintenance experience.
Ability to follow written procedures and safety requirements.

Responsibilities

Perform onsite first-line troubleshooting and basic maintenance.
Execute system resets and minor component replacements.
Assist with installation, setup, removal, and commissioning of equipment.
Conduct preventive maintenance including inspections, cleaning, and adjustments.
Document part usage and handle spare parts.
Record time worked and service outcomes in management tools.
Follow documented procedures and site safety guidelines.
Escalate complex issues to higher-level support.
Provide status updates and participate in service coordination meetings.

Skills

Onsite Troubleshooting

Preventive Maintenance

Mechanical Systems Knowledge

Electrical Systems Knowledge

Service Management Tools

Tools

Service Management Tools

Job description

Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
Execute system resets, configuration checks, and minor component replacements
Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments
Deliver, replace, and return spare or defective parts while documenting part usage
Record time worked, tasks completed, and service outcomes in service management tools
Follow documented service procedures, safety guidelines, and site-specific requirements
Escalate unresolved or complex issues to higher-level technical support teams
Provide basic status updates and participate in service coordination touchpoints when scheduled

Requirements

High school diploma or equivalent
Local candidate to specific geographic area
Authorized to work in the US
At least 19 years of age
1+ years of experience in field service, technical support, or maintenance roles; professional, contract, or academic experience applicable
Basic working knowledge of mechanical, electrical, or IT systems relevant to the supported environment
Ability to follow written procedures, safety requirements, and work instructions
Ability to accurately track and report time worked in an hourly environment
Valid driver’s license with an acceptable driving record and ability to travel to field sites
Ability to complete background checks, safety training, and required certifications, as applicable

Core Competencies

Demonstrates proficiency in onsite troubleshooting, basic maintenance, and installation of mechanical, electrical, or IT systems while adhering to safety guidelines and service procedures. Capable of accurately documenting service outcomes and effectively communicating status updates.

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