On Site Field Svc Technician 3pm-12am

Canon USA; Wilmington (DE); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Swag – Canon welcome kit

Job summary

Canon U.S.A., Inc. in Wilmington, DE is seeking technicians to diagnose basic mechanical, software, network, and system failures using established procedures, and to service and repair designated equipment to Canon standards.

You will maintain knowledge of multiple product groups, provide efficient, accurate field support, and assist in on-site maintenance while handling reports and company property in a 24/7 environment at Canon locations.

Qualifications

• Customer-facing role with adherence to customer policies and COVID‑19 measures.
• HS Diploma, GED, or equivalent experience plus 1–2 years in related work.
• Willingness to travel and obtain required clearances as needed.
• Ability to work in a 24/7 environment with shift and on-call rotations.
• Ability to lift up to 50 pounds and stay active most of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge of multiple product groups and basic troubleshooting diagnostics.
• Meet and exceed customer demands with efficient, responsive field/shop/on-site maintenance.
• Maintain all technical information and Field Reports, Expense Reports, and Canon property.
• Provide direction to less experienced technicians and escalate issues as needed.
• Offer solutions to escalated technical and customer service problems for any territory.

Skills

Customer-facing

Policy compliance

Travel willingness

Shift work

Physical stamina

Education

High school diploma

Job description

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Your Impact

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service–related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

Please note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

We’re Looking For a Dedicated Individual With

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $21.50‑30.75 Hourly. This role is eligible for a transportation allowance.

Benefits

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag – a Canon welcome kit and official merchandise

Workstyle Description

Full‑time onsite. This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.