Field Service Technician I - Integrated Automation (Airports)

ZipRecruiter; Fremont (CA); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors seeks a Field Service Technician to support services across North America. This remote position involves extensive travel and requires excellent customer service skills, technical knowledge, and the ability to work flexible hours. Ideal candidates will have a technical degree or equivalent experience and be proficient with specific software tools. Join a fast-paced environment with growth opportunities and comprehensive benefits.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

Disability/life benefits

401k

Qualifications

• 0–3 years of field service experience required.
• Must be willing to travel domestically and internationally up to 85% of the time.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Troubleshoot, diagnose, and replace SICK equipment.
• Perform onsite commissioning and start-up support.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV Setup software

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights/weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in various industries including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries, and more. SICK’s focus on Sensor Intelligence also enables Industry 4.0 and the Industrial Internet of Things for its customers.

COMPENSATION & BENEFITS:

The starting base salary range for this position is $46,480 - $69,025, determined by experience, skill set, education, performance, licenses/certifications, business needs, and other factors. Our benefits include 17 PTO days, medical, vision, dental insurance, disability/life benefits, 401k, and more. Click here to view more about our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products across North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various Service Organization programs.
• Build support structures and install SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and configuration software.
• Perform onsite commissioning, start-up support, monitor equipment, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment.
• Maintain regular attendance and timeliness.
• Provide accurate service reports, timecards, and expense reports.
• Attend training sessions as required.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. Four-year degree is preferred.
• 0–3 years of field service experience.

Other Qualifications:

• Must be willing to travel domestically and internationally up to 85% of the time.
• Available for alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally authorized to work in the United States.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation training, including product boot camp and other SICK training modules.
• Install, test, and commission scanners and systems as specified.
• Proficiency with SOPAS and CLV Setup software; ability to write simple evaluation conditions.
• Ability to read CAD designs, blueprints, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner systems and work effectively with senior technicians.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented environment with growth opportunities, we encourage you to apply! Visit www.sickusa.com to learn more.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or protected veteran status.