Field Service Technician I - Integrated Automation (Airports)

ZipRecruiter; Albuquerque (NM); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading provider of intelligent sensors is seeking a field service technician. This remote position involves extensive travel, supporting various service programs across North America. Ideal candidates should have strong communication skills and a technical background. Comprehensive benefits include PTO, medical, and 401k.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

Life benefits

401k

Qualifications

• 0–3 years of field service experience required.
• Availability for alternative schedules including weekends and nights.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Conduct onsite commissioning and startup support.
• Troubleshoot, diagnose, and replace SICK equipment.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CAD

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights/weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” has allowed SICK to develop products for various industries including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime, and more. SICK’s emphasis on Sensor Intelligence enables Industry 4.0 and the Industrial Internet of Things for its customers.

COMPENSATION & BENEFITS:

The starting base salary range for this position is $46,480 - $69,025, depending on experience, skills, education, and other factors. Our comprehensive benefits package includes 17 PTO days, medical, vision, dental insurance, life benefits, 401k, and more. Click here to learn more about our benefits.

POSITION SUMMARY:

This role primarily supports SICK Services and Products across North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various Service Organization programs.
• Build support structures with SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and software.
• Conduct onsite commissioning and startup support, monitor equipment, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment.
• Maintain regular attendance and punctuality.
• Accurately complete service reports, timecards, and travel expenses.
• Attend required training sessions.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent experience required. A four-year degree is preferred.
• 0–3 years of field service experience.

Other Qualifications:

• This is a travel-intensive position requiring domestic and international travel up to 85% of the time.
• Availability for alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the United States.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation product boot camp training.
• Complete all assigned SICK training modules.
• Install, test, and commission at least two fixed depth of field scanners and two auto-focus scanners.
• Install, test, and commission a CDM module CLV-based scanner system.
• Basic knowledge of SOPAS and CLV setup software; ability to write simple evaluation conditions and expressions.
• Read CAD designs, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner systems.
• Work effectively with senior technicians in a team environment.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth, Customer Focus, Accountability, Relationship Building

If you thrive in a fast-paced, team-oriented environment with growth opportunities, we encourage you to apply. Visit www.sickusa.com to learn more. Qualified candidates can apply online. SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected classes.