Field Service Technician I - Integrated Automation (Airports)

ZipRecruiter; Boise (ID); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors is seeking a remote Field Service Technician. This role involves supporting SICK Services and Products across North America, with extensive travel and a focus on customer service and technical support. The ideal candidate should possess strong communication skills and a willingness to learn. Benefits include medical insurance, PTO, and a retirement plan.

Benefits

17 PTO days starting

Medical, vision, dental insurance

Life benefits

401k retirement plan

Qualifications

• 0-3 years of field service experience required.
• Willingness to travel domestically and internationally up to 85% of the time.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Perform onsite commissioning and start-up support.
• Troubleshoot, diagnose, and replace SICK equipment properly.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV Setup software

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights/weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in various industries including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries, and more. SICK’s focus on Sensor Intelligence enables Industry 4.0 or the Industrial Internet of Things for their customers.

COMPENSATION & BENEFITS:

Our base salary is part of our total compensation package, determined within a range. The starting base salary range for this position is $46,480 - $69,025. The actual starting salary depends on experience, skills, education, performance, licenses/certifications, business needs, and other factors permitted by law.

Benefits include:

• 17 PTO days starting
• Medical, vision, dental insurance
• Life benefits
• 401k retirement plan
• And more. Click here to view our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products across North America.

Responsibilities:

• Provide excellent customer service by managing expectations effectively.
• Support various Service Organization programs.
• Build support structures and install SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and configuration software.
• Perform onsite commissioning and start-up support, monitor equipment, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment properly.
• Maintain regular attendance and punctuality.
• Provide accurate service reports, timecards, and travel expenses.
• Attend required training sessions.
• Perform other duties as assigned.

Qualifications:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. A four-year degree is preferred.
• 0-3 years of field service experience.

Other Qualifications:

• Willingness to travel domestically and internationally up to 85% of the time.
• Availability for alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legal authorization to work in the US.

Position-specific Qualifications:

• Complete logistics automation product training.
• Complete all assigned SICK training modules.
• Install and commission various scanners and systems as specified.
• Knowledge of SOPAS and CLV Setup software; ability to write simple evaluation conditions.
• Read basic CAD designs, wiring diagrams, schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner systems.
• Work effectively with senior technicians in a team environment.

Core Competencies:

Ethics and integrity, personal growth, customer focus, accountability, relationship building.

If you thrive in a fast-paced, team-oriented environment with growth opportunities, apply online at www.sickusa.com. SICK is an equal opportunity employer considering all qualified applicants without regard to race, color, religion, sex, national origin, veteran status, or protected veteran status.