Field Service Technician I - Integrated Automation (Airports)

ZipRecruiter; Spokane (WA); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors seeks a candidate for a remote field service role with extensive travel. Key responsibilities include customer service, equipment installation, and troubleshooting. Ideal candidates should have a technical degree and strong communication skills.

Benefits

17 PTO days starting

Medical, vision, and dental insurance

401k retirement plan

Qualifications

• 0 – 3 years of field service experience.
• Legally authorized to work in the United States.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Perform onsite commissioning and start-up support.
• Troubleshoot, diagnose, and replace SICK equipment.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV setup software

Job description

Job Description

This is a remote position with travel up to 90% of the time. The ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights and weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” has allowed SICK to develop products for every phase of production across various industries including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries, and more. Additionally, SICK’s emphasis on Sensor Intelligence helps make Industry 4.0 and the Industrial Internet of Things a reality for its customers.

COMPENSATION & BENEFITS:

The base salary is part of the total compensation package, determined within a specified range. The starting base salary range for this position is $46,480 - $69,025. The actual starting salary will depend on experience, skills, education, performance, licenses/certifications, business needs, and other lawful factors.

Benefits include:

• 17 PTO days starting
• Medical, vision, and dental insurance
• Life benefits
• 401k retirement plan
• And more. Click here to view more about our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products throughout North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various programs within the Services Organization.
• Build support structures and install SICK equipment using hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using a laptop and configuration software.
• Perform onsite commissioning and start-up support, monitor equipment, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment properly.
• Maintain regular attendance and punctuality.
• Complete service reports, timecards, and travel expense reports accurately and promptly.
• Attend required training sessions.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. A four-year degree is preferred.
• 0 – 3 years of field service experience.

Other Qualifications:

• This is a travel-intensive role requiring domestic and international travel up to 85% or more.
• Availability to work alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally authorized to work in the United States.

Position-specific Qualifications:

• Complete logistics automation product boot camp training.
• Complete all assigned SICK training programs.
• Install, test, and commission various scanner systems with specified minimums.
• Proficiency with SOPAS and CLV setup software, ability to write evaluation conditions and expressions.
• Ability to read CAD designs, blueprints, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner systems.
• Work effectively in a team environment with senior technicians.

Core Competencies:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented environment offering challenges and growth opportunities, we encourage you to apply! Visit www.sickusa.com to learn more. Qualified candidates can apply online by clicking the "apply online" button.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.