Field Service Technician I - Electro-Mechanical Systems

Crane NXT, Co.; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan - Paid Quarterly

Company vehicle, uniform, tools and培训

Job summary

Crane Payment Innovations (CPI) in Louisville, KY is seeking a Field Service Technician I to service and maintain coin and currency equipment, ATMs, software, and office products at client sites in the Louisville area.

You will travel by vehicle, up to 90% daily with occasional overnight travel, collaborating with branch sales and other service team members to ensure prompt client satisfaction. A strong electromechanical aptitude and customer-focused attitude are essential.

Qualifications

• 1+ years of working in Technical/Field Service position or similar technical profession
• Impeccable Integrity
• Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive, customer-first attitude
• Personable, approachable and able to work easily with others at all levels
• Strong Attention to details - able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Able to commit to and meet project deadlines

Responsibilities

• Service, upgrade and perform preventative maintenance on company electromechanical equipment
• Travel by vehicle, daily, to client sites(90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Extended Hours Coverage periods and ‘On-Call’ duty where applicable
• Safeguard and maintain a balanced vehicle stock parts inventory
• Upkeep and cleanliness of company issued vehicle including scheduled service intervals
• Safeguarding of any company issued assets including tablet computer and mobile phone
• All other duties as required

Skills

Field service experience

Technical aptitude

Communication skills

Customer-focused

Team player

Electromechanical aptitude

Tools

iOS

MS Office

Windows OS

Job description

Crane Payment Innovations (CPI) in Louisville, KY is seeking a Field Service Technician I to service and maintain coin and currency equipment, ATMs, software, and office products at client sites in the Louisville area.

You will travel by vehicle, up to 90% daily with occasional overnight travel, collaborating with branch sales and other service team members to ensure prompt client satisfaction. A strong electromechanical aptitude and customer-focused attitude are essential.